Custom cake ordering process

Objective: To minimize errors in processing customer’s cake orders
Target audience:
  • Customer
  • Gobi Kitchen team

 

The process:

Customer

 


Gobi Kitchen Coordinator

 


Pastry Team


Kitchen Coordinator & Logistics


Fill in cake order form. > if customer don’t want to fill up form,
get PO from customer and
Coordinator has to fill up the form
> Generate Invoice
& Cake instructions
> Produce Cake > QC
http://gobi.com.sg/?p=5548

 Output of ordering form to Kitchen Coordinator:

Email:

CSV instructions:

 Output to Pastry team & customer:

Invoice (delivery details, price, instructions):

Detail instructions from cake ordering form or from customer PO

  •  Weight correct?
  • Dimensions correct?
  • Flavor correct?
  • Deco correct?
  • Wording correct?
  • Color correct?
  • Candles?

 

Toys from customer Toys from customer must be supplied to us latest 5 calendar days before the delivery date
Gobi Kitchen opening hours: 7:00 AM-5:00Pm daily
Cut off for request:
  • 2D cake 3 days before delivery
  • 3D cake 5 days before deliver
  • Toys / figurines for decoration must come from customer
  • Toys / figurines must be 5 days before delivery date.

 

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